• What is the exact address? Address is 1916 Perfect Drive Port St. Lucie, FL 34986
    • Where can I see a presentation of each unit? Please see a video link of the unit presented in your proposal E-mail or online on the booking engine.
    • Do you charge per person? The rate is based on a total rate and may fluctuate depending on number of people staying in the unit. We divide the total amount with the Nr of people (adults and kids are all counted the same) just to give you an idea of how much it will be per person. (Rate proposal & linens provided is based on number of people as agreed). This is checked and is strictly enforced.
    • Can I change number of people after booking? It is the responsibility of the Guests to truthfully and respectably notify Agent of the EXACT count of Guests that are going to visit Property at least 2 week prior to arrival – counting all adults, children and infants. Any changes and/or adjustments from original number Guests on original proposal that guest booked and paid for must be notified. Guests understand that if less than anticipated guests will be staying: Only the Linen/Towel/Cleaning fee will be reduced. If the number of guests occupying/visiting Property will be more than anticipated: The rate will be increased by the original booked calculated per person price and the additional per person Linen/Towel/Cleaning fee will also be added (therefore rate per person will not go down by adding more people). Agent and Property care taker’s goal is to make all of our guests happy and by packing in more people guests/family/group will not be happier by getting less space per person and Agent/management/owners want to prevent excess wear and tear on the Property from increased number of people.
    • Linen/towel/cleaning fees? A one-time linen, towel and cleaning fee of $30/person is added on to all rentals. This fee goes straight to cleaning persons and to linen/towel/laundry facility.
    • How long time is the rate quote valid? We can guarantee the rate for 24 hours but we cannot hold the unit for you without any down payment.
    • Reservation procedure? A down payment of $200-1000 per week is required upon booking (additional $300 if Holidays or Special Event)
    • Cancellation Policy? Cancellation Policy is stated in the Terms & Conditions provided to you in your proposal or online booking engine. If you are unsure of your travel plans we recommend signing up for travel insurance.
    • Why is the rate on the website different from what we are offering? The rate in the ad is a starting rate normally based on a weekly stay and a certain nr of people. Rates vary depending on availability, number of people, and length of stay and if there are any special events going on. Rates also fluctuate like all travel related companies such as airlines and rental cars. But a rule of thumb, the earlier you make your reservation the lower the price.
    • Why do we charge 3% on their card? We do not charge you, the merchant does. A 3% administration fee is added to cover Bank Credit Card fees or PayPal transaction fees.
    • How do we know this is legit? You have nothing to worry about. We offer better service than most other homer owners and our phones are answered 24 hour a day 7 days a week. Any company accepting credit cards for payments must be legitimate through a careful approval process such as linking up bank account with merchant. So if any person or company tries to defraud a customer the merchant account would be shut down immediately otherwise credit card companies would cease to exist. Therefore accepting credit cards or taking PayPal it is guaranteed to be legitimate. If you pay with a debit, credit card or PayPal account, you as a buyer are insured against any fraud. If you were not given the home as promised you would simply get your money back from your bank. Please do your research and see that fraudsters normally try to get people to send them funds via Western Union or MoneyGram. By using PayPal as a Credit Card Merchant, we are also insured that you are verified and for real, not trying to use someone else’s credit/debit card. Additionally you are offered to buy insurance for a nominal fee through a licensed & bonded national insurance company in our proposal that you can take advantage of for a very small nominal fee or you can talk to your own insurance agent to give you peace of mind.
    • Can we visit and get a tour of unit prior to arrival? The pictures that are in the proposal are the pictures from the actual unit you are getting. The floor plan also gives you a very good view of the set up. We do not show any unit due to security reasons since we have a lot of valuable in the home and most important we value our guest’s privacy and to make sure that no one will visit or disturb any of our guests. Think of it the other way around, when you are staying in the unit you would not like to have people coming to know on your door to have a friend/relative get second peak at the unit or peeking through windows, right? If any potential renter has the address that could and will happen! This is a private property and we value your privacy so this is for you own benefit.
    • Check-In & Check-Out time? Check-In is 5PM and Check-Out is 11AM. If we have availability to check you in earlier we will attempt to do so and if there is availability to check-out later we will try to accommodate that but it must be approved at least 48 hours ahead of time and is based on availability.
    • How do we get access or keys to unit? Property Manager will check you in personally upon your arrival. After you final payment has been made you will be getting phone number and email address to Property Manager to coordinate bed set-up and arrival time for your check-in.
    • Are toiletries and toilet paper provided? Yes we provide a starter pack with soap, shampoo, conditioner and toilet paper.
    • Is there a hair dryer in unit? Yes
    • Is there an iron and ironing board in unit? Yes
    • Is it ok for friends to stop by during my stay? That is ok for a short time but no non-registered guests are allowed to sleep in the unit.
    • Can I have parties or small event inside unit? Parties that are disturbing to nearby units are not allowed inside unit. We recommend you using this as your sanctuary and do the partying on town.
    • What is the view from the unit? Golf View
    • Pool access? You have access to the community pool that is located approximately 100 yards from your unit.
    • Does the bathroom have a shower? You will find the description of the bathroom of your unit in your E-mail proposal template or booking engine online.
    • Is parking included and if so how many cars can we bring? Free unlimited parking is included and parking lots are located right outside your unit.
    • Is smoking allowed inside the property? Smoking is absolutely not allowed inside the unit.
    • Do we give military discount? We offer 10% military discount with exception for peak season, holidays and special events.
    • Do we offer discounts for children? All people are counted no matter age. We divide the total amount with the Nr of people (adults and kids are all counted the same) just to give you an idea of how much it will be per person (proposal & linens provided is based on number of people, checked and is strictly enforced. Additional persons must get new quote & approval prior to arrival via email).
    • Do we charge for babies/toddlers? Kids or toddlers are counted as the same as adults. But we may be able to deduct the one time linen, towel and cleaning fee. Please E-mail us for a personal quote.
    • Can we provide crib for babies? We can arrange with a baby bed “Pack and Play” for $10 per day and a Baby Chair for $10 per day. Let us know by e-mail prior to your arrival if you would like to arrange with that.
    • Where are the closest Tennis Courts? There are tennis court nearby at Club Med Sandpiper Tennis Club where first class courts can be rented (about a 15 minute ride by car).
    • Distance to Airport? Palm Beach International Airport 50 minutes. Ft. Lauderdale/Hollywood International Airport 1h 40 minutes. Orlando International Airport 1h 50 minutes. Miami International Airport 2h
  • Distance to Beach/Ocean? Jensen Beach and Hutchinson Island are the closest beaches and located about 20min away.
    • Distance to Airport? Palm Beach International Airport 50 minutes. Ft. Lauderdale/Hollywood International Airport 1h 40 minutes. Orlando International Airport 1h 50 minutes. Miami International Airport 2h.
    • Closest Gym? Pay as you go: Workout Center at PGA Village Learning Center & LA Fitness
    • What do I need to bring? We provide you with a starter pack of limited household supplies such as toilet paper, shampoo, conditioner, soap, dish detergent, dishwasher detergent, kitchen bags, broom, sweeper mop or similar. After starter set has been used you simply purchase additional items yourself if needed.
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